Sensitive Information Policy

1. INTRODUCTION

This document sets out the policy of All On 4 Plus Pty Ltd (ACN 164844428) and its network of clinics and licensees trading as All On 4 Clinic, All-On-4 Plus® Premium Provider and All-On-4 Plus® Affiliates (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’) in handling sensitive information (Policy).

We take our privacy obligations seriously and we’ve created this Policy to explain how we store, maintain, use and disclose sensitive information.

By providing sensitive information to us, you consent to our storage, maintenance, use and disclosing of sensitive information in accordance with this Policy.

We may change this Policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current Policy.

This Policy should be read in addition to our general privacy policy which can be found at www.allon4plus.com.au/privacy-policy. 

2. TYPES OF SENSITIVE INFORMATION WE COLLECT

The sensitive information we collect may include the following:

1. diagnostic or treatment information related to any medical condition you may have;
2. your and/or family medical history;
3. other medical records;
4. private health insurance information;
5. government identifiers, such as drivers license details;
6. emergency contact details;
7. Medicare details or other government or third party funding information; and
8. any other information provided by you to us, whether requested by us or otherwise.

3. HOW WE COLLECT Sensitive INFORMATION

We may collect sensitive information either directly from you, or from third parties where necessary, during the course of providing you services, including where you: 

1. are referred to us by another medical practitioner;
2. provide information via our online platform; 
3. complete documentation and submit to us;
4. communicate with us via our website, phone, email or text message; or
5. receive goods or services from us.

We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services and/or referring you to medical or health service providers in circumstances where we cannot obtain your consent.

4. USE OF YOUR Sensitive INFORMATION

We collect and use sensitive information for the following purposes:

1. to provide treatment, support, services or information to you;
2. to process private health insurance and Medicare claims;
3. for record keeping and administrative purposes;
4. to assist with queries made by you relating to your health;
5. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing our goods or services to you; and
6. to comply with our legal obligations.
1. Disclosing your sensitive information

We may need to disclose your sensitive information to cloud-providers, contractors and other third parties, including other medical practitioners, located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such sensitive information in a manner consistent with how we deal with it. You consent to the sharing of your sensitive information with these third parties as required to provide you with the services.

2. SECURITY

We take reasonable steps to ensure your sensitive information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your sensitive information.

3. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

4. REQUESTING ACCESS OR CORRECTING YOUR SENSITIVE INFORMATION

If you wish to request access to the sensitive information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your sensitive information. In some cases, we may be unable to provide you with access to all your sensitive information and where this occurs, we will explain why. We will deal with all requests for access to sensitive information within a reasonable timeframe.

If you think that any sensitive information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

5. COMPLAINTS

If you wish to complain about how we handle your sensitive information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

6. CONTACT US

For further information about our privacy policy or practices, or to access or correct your sensitive information, or make a complaint, please contact us using the details set out below:

This Policy was last updated on 10 August 2021.